Because JugnuLive AI delivers digital services that are unlocked instantly on payment, we follow a strict but fair refund policy detailed below. Please read this policy carefully before making a payment.
1. Nature of Our Service
Our paid plans (₹99 Resume Unlock and ₹199 Career Report + Resume Bundle) are one-time, non-recurring digital purchases. Once a payment succeeds, the corresponding download is unlocked immediately on your account and cannot be "returned".
2. Standard Policy — All Sales Final
As a rule, all successful payments are final and non-refundable. This is because:
- The unlocked feature is delivered to you the moment payment is confirmed.
- The AI computation costs we incur are non-recoverable once outputs have been generated.
- Digital content, once accessed, cannot be returned.
3. Exceptions Where We Will Issue a Refund
We will issue a full refund in the following situations:
- Duplicate charge: you were charged more than once for the same unlock.
- Payment successful but unlock not granted: your account still shows the feature as locked despite a "Credit" status from the payment gateway, and our support team is unable to remediate within 48 hours.
- Service outage: the paid feature was completely unusable for more than 72 continuous hours after your payment due to a fault on our side.
- Fraudulent transaction: a payment made from your account without your authorisation, supported by adequate evidence.
4. Cancellation
You may cancel or delete your JugnuLive AI account at any time by writing to admin@jugnu.live. Cancellation of the account does not automatically trigger a refund unless one of the exception cases above applies.
5. How to Request a Refund
- Email admin@jugnu.live within 7 days of the payment date.
- Include the payment reference id (visible in your Razorpay receipt), the registered email on your JugnuLive AI account, and a short description of the issue.
- Our team will respond within 2 business days. If approved, the refund will be initiated to your original payment method and typically settles within 5–10 business days depending on your bank / UPI operator.
6. No-Chargeback Understanding
We ask that you contact us first before initiating a chargeback with your bank or payment provider. We are committed to resolving legitimate concerns quickly and fairly.
7. Contact
Refund questions: admin@jugnu.live · 9538681000